Bespoke service
Every day, more than 39,000 employees work on the ground and in the air to bring each customer a unique travel experience. The men and women of Air France draw on their expertise and know-how to ensure the highest standards of quality and safety for each passenger. Through their professionalism and commitment, Air France teams make the trip a memorable, pleasurable moment and respond to individual needs, paying close attention to every requirement and offering French-style service marked by elegance and authenticity.
The Air France teams are committed to making travel an unforgettable experience for all passengers.
At every step of the journey, Air France offers all its customers, whatever their needs, a solution for travelling in optimum comfort.
From the moment you arrive at the airport, Air France teams are at your service.
© Air France
A QUESTION ABOUT YOUR TRIP?
For any travel-related question, Air France offers direct exchange channels available worldwide and in many languages. The company responds to its customers via the most commonly used instant messenger services. Customers quickly obtain immediate answers to frequently asked questions or are connected to an Air France agent.
© Air France
Whether travelling alone or accompanied by their parents, Air France pays special attention to children on board its aircraft.
With the Kids Solo service, children travelling alone are supervised by Air France staff, who ensure their safety throughout the journey.
© Air France
AIR FRANCE PROTECT
The health and safety of its customers and staff is an unwavering priority at Air France. The airline implements the most stringent health measures, both on the ground and in the air, to ensure a safe journey. Grouped under the "Air France Protect" label, these measures are regularly adapted according to the current health situation.
© Air France
