Ground handler

Have you ever wondered how an airline manages the customer journey – from check-in to boarding – for millions of passengers each year? That's the critical role played by Ground Handlers at Air France.

Ground Handlers greet passengers, answer any questions, check in baggage, issue boarding passes and ensure passenger safety and security. Using a tablet tailored to their mission, they communicate with all teams to anticipate and coordinate tasks.

They also take care of children traveling alone and people with disabilities, paying particular attention to their specific needs. Listening, availability, readiness, and composure are essential to meet the varied requirements of the Ground Handler's job. Each day brings out the best in these essential qualities in order to ensure a smooth and pleasant travel experience for customers.